Patient Information

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Frequently Asked Questions

Philosophy

People deserve to have the information they need to make thoughtful choices about their oral health. This is the reason that I take time to explain their conditions and treatment options for treatment, in an understandable manner. Through this collaborative process, I can discover each person’s goals for their oral health, thus creating a relationship which removes stress out of seeing the dentist.

Once treatment is decided upon, we restore teeth beautifully. More importantly, we do so in an atmosphere of professionalism, gentleness, and kindness. We desire to take care of people to a level which they have never experienced!

Patient Comfort

With our soothing atmosphere, gentle touch and comfort amenities we hope that your visit with us is as comfortable as possible. We want you to relax knowing that you are in well-trained, capable hands. Our comfort amenities include:

• Cable TV
• Juices
• Water
• Music
• Blankets
• Anti-anxiety pre-medication

Financial Information

Our financial policy allows us to provide you with the best treatment available and does not limit your health to just what your plan covers. We will be happy to submit your insurance paperwork electronically for you at the time of treatment. If you have any questions about your insurance, please feel free to call for more information. We offer several payment options for your convenience. We accept cash or check, as well as all of the major credit cards and offer Care Credit.

Dental Insurance: What You Should Know

We believe you deserve the best care. That’s why we always present you with the best dental solutions possible to treat your personal situation. Each year we provide outstanding care to hundreds of people. Some have dental benefits, and some don’t. If you have dental benefits, congratulations! You are very fortunate. However…

Here are some important things you should know:

Your dental benefits are based upon a contract made between your employer and an insurance company. If you have any questions regarding your dental benefits we want to help you in any way we can. You can also contact your employer or insurance company directly.

Dental benefits differ greatly from medical benefits. In 1959, most dental benefit plans had a yearly maximum cap of $1000. You’ll be surprised to know today that the average dental benefit plan has a yearly maximum cap of $1000. There has been no significant increase in the yearly maximum cap in over 50 years! However, there have been significant increases in your premiums. Dental benefits will never pay for the completion of your dental care. It is only meant to assist you.

Some people receive notification from their insurance company that dental fees are above usual and customary. An insurance company determines their reimbursement level by surveying a geographical area, calculating the average fee, and then determining that 80% of the average fee is customary. Included in the survey are discount dental clinics and managed care facilities, which have severely reduced dental fees that bring down the average. Any doctor in private practice will have fees that insurance companies define as higher than usual and customary.
Insurance companies do not recognize many routine and newer dental services.

Many dental benefit plans tell the participants that they will be covered up to 80% or 100% but do not clearly specify the plan fee schedule allowance, annual maximum or limitations. It is more realistic to expect dental benefits plans to cover 25% – 40% of dental services. Remember that the amount a plan reimburses is determined by how much your employer has paid for your dental benefit plan. You will get back only what your employer has put in less the insurance company’s profit margin.

How We Will Help

We will do our best to help coordinate your dental benefits so that you will receive the maximum possible reimbursement for the services we have provided you.
As a courtesy, our team will gladly file any necessary claim forms, x-rays or narratives on your behalf to assist you in receiving reimbursement by your insurance carrier.
Excellent dental care is available with or without dental benefits. We hope you choose the best that dentistry has to offer.

Contact Us
  • Joseph T. Sullivan, DDS
  • 645 Plaza Drive
  • Sycamore, IL 60178
  • Phone: (815) 895-2298
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